Frequently Asked Questions
Everything you need to know about your JLab experience.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How does the 2-year warranty work?
We stand by our quality. All JLab headphones and speakers come with a 2-year limited warranty that covers manufacturing defects. Simply contact our support team with your proof of purchase to initiate a claim.
What is your return policy?
If you are not 100% satisfied, you can return your product within 30 days of the purchase date for a full refund. Items must be in their original packaging and include all accessories.
How do I pair my JLab True Wireless earbuds?
Remove both earbuds from the charging case. They will automatically enter pairing mode. Open your device's Bluetooth settings and select 'JLab' to connect.
Do you offer international shipping?
Yes, JLab ships to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.