Returns & Exchanges

We want you to love your JLab gear, but if you're not completely satisfied, we offer a 30-day money-back guarantee on all purchases made through our official store. Our goal is to ensure you find the perfect audio fit with minimal hassle.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Print Your Label

  Once your return is approved, we will provide a prepaid shipping label via email for you to download and print.

• 3.
  Package Your Gear

  Securely pack your headphones or earbuds in their original packaging, including all accessories and manuals, to ensure a full refund.

• 4.
  Ship and Track

  Drop your package off at any authorized carrier location and keep your tracking number until your refund is processed.